The rapid development of the Web and Web-based technologies has led to an ongoing redefinition of reference services in academic libraries. A growing diversity of users and the need and possibility for collaboration in delivering reference services bring additional pressures for change. At the same time, there are growing demands for libraries to show accountability and service value. All of these trends have impacted the field and will continue to shape reference and research services. And they have led to a need for increasingly specialized professional competencies and a literature to support them. In order to reimagine reference service for twenty-first century learning environments, practitioners will need to understand several focal areas of emerging reference. In particular, collaboration with campus partners, diverse student populations, technological innovations, the need for assessment, and new professional competencies, present new challenges and opportunities for creating a twenty-first century learning environment. Librarians must not only understand, but also embrace these emerging reference practices. This edited volume, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services. Through literature reviews and case studies, this book provides professionals with a convenient compilation of timely issues and models at comparable institutions. As academic libraries shift from functioning primarily as collections repositories to serving as key players in discovery and knowledge creation, value-added services, such as reference, are even more central to libraries' and universities' changing missions.
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Rethinking Reference for Academic Libraries: Innovative Developments and Future Trends
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Rethinking Reference for Academic Libraries: Innovative Developments and Future Trends
The competencies needed by academic librarians are depicted here by a cross-section of such librarians from the United States and Canada. Studies are included that examine the need to transform reference service given changing demographics and technological developments. Descriptions of reference and research programs and services are described focusing on five major areas: collaboration, diversity, technology, assessment, and professional competencies. Literature reviews and case studies look at issues such as references services for the LGBT community, whether the reference desk still matters, and professional skills for virtual reference librarians. Forbes and Bowers have written extensively on library reference and research topics. . . .In a field that is rapidly changing, this guide offers knowledge of innovative developments and future trends. VERDICT Librarians looking to 'reimage reference and research services for the 21st century academic library' will get many ideas. Recommended for the professional collection of academic libraries.
Carrie Forbes, PhD, MLS, professor and associate dean, oversees the University of Denver Libraries' public services including research support, instruction, outreach/programming, and borrowing and lending services. She has worked as an academic librarian for 20 years and has published several articles and edited volumes on the changing nature of public services in libraries. She coeditedRethinking Reference for Academic Libraries: Innovative Developments and Future Trends, published by Roman & Littlefield in 2014 andSuccessful Campus Outreach for Academic Libraries: Building Community Through Collaborationalso published by Roman & Littlefield in 2018. Other recent publications include a coauthored chapter inAcademic Librarianship Todayon research and instruction service models in libraries and an edited volume,Academic Library Services for Graduate Students Supporting Future Academics and Professionals.
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